Shipping & Returns

How we ship

All ammunition ships via UPS or FedEx Ground only, packaged and marked in accordance with carrier rules and federal limited-quantity requirements for small-arms cartridges. Air shipping of ammunition is prohibited, which means we cannot ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes. We ship within the contiguous 48 states.

Free shipping on orders over $199. Orders below that ship at the carrier-calculated ground rate shown at checkout. An adult signature (21+) may be required at delivery. Please make sure an eligible adult is available to sign.

Customers in the Chattanooga area can select free local delivery at checkout; we deliver in person and verify ID on handoff.

State restrictions

A handful of states restrict direct-to-consumer ammunition shipping or require additional verification: California, New York, Massachusetts, New Jersey, Connecticut, Illinois, Hawaii, and the District of Columbia. Orders shipping to these destinations are held for compliance review and either routed through a licensed dealer (FFL) of your choosing, completed after the required documentation is verified, or cancelled and refunded in full. If you are unsure of your state's requirements, contact us at info@ecobullet.us before ordering.

Order review

Every order goes through a compliance check before it leaves our bench. We reserve the right to cancel and fully refund any order prior to shipment. If we cancel, you get 100% of your money back to the original payment method.

Returns: all ammunition sales are final

Due to federal and carrier regulations and product-safety considerations, we cannot accept returns of ammunition once it has shipped. Please do not ship ammunition back to us; unauthorized return shipments cannot be accepted.

If you receive an incorrect, damaged, or defective product, contact us at info@ecobullet.us within 10 days of delivery with your order number and photos. Verified issues are resolved by replacement, store credit, or refund.

Transit times

Orders ship from Chattanooga, Tennessee. Ground transit typically takes 1 to 5 business days depending on your distance from Tennessee. Transit estimates are not guaranteed.